SHIPPING & RETURNS

​​​Returns Overview

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We want you to be happy with your purchase. If you are not satisfied, you may request a return in accordance with the conditions below.

To start a return, please email us at hello@thehennahairshop.com with:

• Your order number

• The item(s) you wish to return

• The reason for return

We will respond within 24–48 business hours with approval and return instructions if your return is eligible.

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Return Conditions

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To be eligible for a return:

• Items must be unused, unopened, and in their original packaging

• Items must be returned in a resalable condition

• Returns must be sent within the timeframe stated in your return approval email

Customers are responsible for ensuring items are securely packaged for return transit. We are not responsible for items damaged in return shipping due to insufficient packaging.

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Return Shipping Costs

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• Customers are responsible for return shipping costs unless the item is faulty or incorrect due to our error

• Outgoing shipping costs are non-refundable

• We recommend using a tracked and insured shipping service, as we cannot guarantee receipt of returned items without tracking

If the return is due to our error (wrong or defective item), we will provide a prepaid return label.

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Refunds

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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed to your original payment method

• Processing time may take up to 10 business days, depending on your bank or payment provider

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Restocking Fee

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A 20% restocking fee may be deducted from your refund to cover inspection, handling, and reintegration into inventory.

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Non-Refundable Items

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The following items are not eligible for return or refund:

• Digital products (including online courses, training materials, eBooks, guides)

• Sale or discounted items (final sale)

• Gift cards and eGift cards

• Items purchased as part of a kit, bundle, or hair regimen plan (unless the entire bundle is returned unopened and eligible)

• Gift purchases made by a third party (unless returned by the original purchaser where applicable)

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“Results / Performance” Disclaimer

 

Customers are responsible for ensuring they follow all provided instructions and usage guidance. When utilized in accordance with our instructions and professional advice, they will work for you. To achieve maximum results with our products, you must use them in accordance with your hair type and texture. It is your responsibility to utilize the products in accordance with our advice and guidelines. Failure to do so does not make you eligible for a refund. 

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We carefully formulate and test our products and provide usage guidance for best results.

Because results may vary depending on individual hair type, application method, and usage, we cannot offer refunds or returns for claims that a product “does not work” when:

• The product has been used incorrectly

• Instructions or guidance have not been followed

• The product is not compatible with individual expectations or hair outcomes

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Allergy Disclaimer

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We are unable to accept returns or issue refunds for allergic reactions.

 

We strongly recommend that customers:

• Carefully review ingredient lists before purchase

• Perform a patch test before full use

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We are not responsible for individual sensitivities or allergic responses.

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Exchanges

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We do not offer direct exchanges. If you would like a different item, please return the original item (if eligible) and place a new order.

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Retail Purchases

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We only accept returns for items purchased directly from our website www.thehennahairshop.com

 

Items purchased through third-party retailers or distributors must be returned directly to the original seller.

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Incorrect or Faulty Items

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If you receive an incorrect or faulty item, please contact us immediately at:
hello@thehennahairshop.com

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We will arrange a replacement or refund where appropriate, including return shipping at our cost if applicable.

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Important Notes

• Returns sent without prior authorization may not be accepted

• Late returns (outside the approved timeframe) may be rejected or refunded at our discretion

• We reserve the right to refuse returns that do not meet the conditions above

 

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RETURN PROCEDURE

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Please follow these steps to request a return and confirm if your order is eligible.

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1. Send an email to hello@thehennahairshop.com with your order number and the name of the item you wish to return. Please provide an explanation for the return to help us process it properly.

 

2. Wait for a response authorising your return; within business hours, this may take 2-3 working days.

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3. Once approved, follow the return shipping instructions provided in the email.

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After your return has been received, quality checked, and approved, we will notify you of your refund details.

 

Please be aware that it could take up to 10 business days for your financial institution to process your refund