Last updated: 23 June 2026

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This Privacy Policy explains how The Henna Hair Shop (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit www.thehennahairshop.com (the “Website”), purchase products, enrol in courses, apply for wholesale access, use our stylist referral services, or otherwise interact with us.

By using our Website and Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

If you have any questions, you can contact us at hello@thehennahairshop.com.

 

WHO WE ARE

The Henna Hair Shop is the data controller responsible for your personal information for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are committed to protecting your privacy and ensuring your personal data is handled lawfully, fairly, and transparently.

 

WHAT INFORMATION WE COLLECT

We collect personal information that you provide directly to us when you place an order, contact us, sign up for marketing, register for training, apply for wholesale services, or use our stylist connection service. This may include your name, email address, phone number, billing and shipping addresses, account login details, order history, and communication preferences. Where relevant, we may also collect information relating to wholesale enquiries, course participation, and stylist referral requests, including your location, hair goals, or service preferences where you voluntarily provide them.

 

Payment information is processed securely by our third-party payment providers. We do not store full payment card details. We also automatically collect certain technical information when you visit our Website, including your IP address, browser type, device information, approximate location, pages visited, and how you interact with the Website through cookies and analytics tools.

 

HOW WE USE YOUR INFORMATION

We use your personal information to process and fulfil orders, manage your account, deliver products and digital content, respond to enquiries, provide customer support, process returns and refunds, manage wholesale applications, and deliver educational services. Where you have consented, we may also use your information to send marketing communications, promotions, product updates, and educational content. We may also use your information to improve our Website, analyse customer behaviour, prevent fraud, protect our business, and administer our services.

 

STYLIST DIRECTORY & CUSTOMER MATCHING

As part of our stylist referral and directory service, customers may choose to submit their personal information to be connected with independent stylists in their local area. This information may include your name, contact details, general location, hair goals, and service preferences. By submitting this information, you consent to us sharing your details with relevant third-party stylists for the purpose of facilitating contact, consultations, and potential bookings. These stylists operate independently and are responsible for their own privacy practices once your information has been shared. We recommend reviewing their privacy policies before proceeding with any appointments. You may withdraw your consent at any time before your information has been shared by contacting us by email.

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LEGAL BASIS FOR PROCESSING

Under UK GDPR, we rely on several legal bases to process your information. These include contractual necessity where processing is required to fulfil your order or provide services, consent where you opt into marketing communications or stylist referrals, legitimate interests where processing is necessary for business administration, analytics, fraud prevention, and improving our services, and legal obligations where we are required to retain records for tax, accounting, or regulatory purposes.

 

SHARING YOUR INFORMATION

We may share your personal information with trusted third parties who help us operate our business, including payment processors, shipping providers, website hosting providers, email marketing services, analytics platforms, customer support tools, and independent stylists where you request a referral. Our Website is hosted by Wix, which may process personal data in accordance with its own privacy policy. 

 

We do not sell your personal information to third parties.

 

All service providers are required to process your information securely and in accordance with applicable data protection laws.

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INTERNATIONAL TRANSFERS

Some of our third-party service providers may process your personal information outside of the United Kingdom. Where this happens, we take reasonable steps to ensure your information remains protected through appropriate legal safeguards, including Standard Contractual Clauses or equivalent lawful transfer mechanisms.

 

DATA RETENTION

We only keep your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including to comply with legal, tax, accounting, and business obligations. When your information is no longer required, we securely delete or anonymise it.

 

COOKIES AND ANALYTICS

Our Website uses cookies and similar tracking technologies to improve functionality, remember preferences, analyse traffic, and support marketing. We may use analytics services such as Google Analytics to understand how visitors use our Website and improve user experience. You can manage your cookie preferences through your browser settings or our cookie banner.

 

MARKETING COMMUNICATIONS

If you subscribe to our mailing list or otherwise opt in, we may send you marketing emails about products, promotions, events, training, and updates. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

We will only send marketing communications where permitted by applicable law, including the Privacy and Electronic Communications Regulations (PECR).

 

YOUR RIGHTS

Under UK GDPR, you may have the right to access your personal data, request correction of inaccurate information, request deletion, restrict processing, object to certain processing, request transfer of your data, and withdraw consent where consent is relied upon. To exercise any of your rights, please contact us at hello@thehennahairshop.com​

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CHILDREN’S PRIVACY

Our Website and Services are not intended for individuals under the age of 18.

We do not knowingly collect personal data from children. If we become aware that we have collected such data, we will delete it.

 

THIRD-PARTY LINKS

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.

 

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services. Any updates will be posted on this page and the “Last updated” date will be revised. Where required by law, we will notify you of significant changes.

 

CONTACT US

If you have any questions about this Privacy Policy or how we process your personal data, please contact:

The Henna Hair Shop
Email: hello@thehennahairshop.com
Website: www.thehennahairshop.com